Our policy is to process orders Monday through Friday and ship via UPS Ground. Of course, there are always a few exceptions to that rule. We do not currently ship to APO's, FPO's, or outside the 50 United States.
The following FAQs reflect our store policies pertaining to shipping, returns, refunds etc. As a general rule we follow them to the "T" although we do, at our discretion and only under certain circumstances, occasionally make exceptions.
How do I know if you have shipped my order?:
With the exception of books, which are usually shipped media mail, we will provide you with a carrier tracking number so you can track your package on-line.
WHAT IF I WANT TO CANCEL A PACKAGE THAT YOU HAVE ALREADY SHIPPED?:
If it was shipped via the post office the answer is you can't. If it was shipped via UPS we can try, but it's not always successful, and the fee is $10.00 plus return freight.
I ORDERED THE WRONG ITEM AND I WANT TO EXCHANGE IT. HOW DO I DO THIS?:
In order to be able to process your refund promptly you need to have your invoice available and phone us to get a return authorization number. For us to be able to give you a refund, all returned merchandise must comply with the following: it must be returned within 30 days in its original packaging and be accompanied by both a copy of the invoice and an explanatory letter detailing why you are returning the merchandise. EXCHANGES: Will be charged a $10.00 exchange fee plus a shipping charge. REFUNDS: Will be charged a 15% restocking fee ($3.00 minimum) plus a shipping charge. You must pre-pay the shipping costs of all returned merchandise. Please note that we are unable to accept CODs. If the merchandise you wish to receive is out of stock, we will promptly issue you a refund/credit. Any returned merchandise that was originally paid for by credit card will be credited back to the same credit card. If you have a question regarding a refund or exchange please email us at email@example.com.
WHAT SHOULD I DO IF YOU SEND ME THE WRONG ITEM?:
This almost never happens. However, in the unlikely event you DO receive an item other than the one you ordered, return the item to us and include a return receipt for freight. The amount we credit you for freight will either be the exact amount on the original invoice, or the actual cost of freight back to the NCS which we will determine at our own discretion. You will be responsible for all additional costs if you decide to ship the item to us by overnight delivery instead of by the same method we sent the item to you. We usually ship out the correct item ONLY after we have received the incorrect item from you. Alternatively, we can send out the correct item before you return the item that was sent in error, but only if you agree to be responsible for the purchase price of the incorrect item in the event that it fails to be returned to us. We regret that we are unable to use any kind of express shipment method for any item that is sent out a second time, no matter how it was shipped the first time. With all returned merchandise, please make sure that you write the return authorization number on the outside and pack a copy of the original packing invoice on the inside of the package. Always ship using a traceable method such as USPS, UPS or FEDEX with package tracking.
I RECEIVED A PACKAGE THAT WAS DAMAGED WHAT SHOULD I DO?:
The carrier who delivered your package is responsible, so you must contact that carrier and file a claim using the package tracking number. We will not accept merchandise that was damaged in transit. All claims must be filed with the carrier.
WHAT IF MY ORDER GETS LOST IN TRANSIT?:
Please contact us and we will file a claim for the missing package with the shipping company on your behalf. However, please note that such claims often take around 30 days to be processed. We can send you a second shipment before your claim is processed so long as you are willing to pay again for the second order and wait to be refunded for the missing package once the lost package claim is resolved.
WHAT SHOULD I DO IF I RECEIVE AN ITEM THAT IS DEFECTIVE?:
If the product is defective, contact the manufacturer through the warranty list for return instructions to the manufacturer.
HOW CAN I CANCEL MY ORDER?:
Please email us immediately if you decide to cancel your order. However, please note that we are only able to cancel an order if it has not yet been shipped and/or is not being processed. Many orders are shipped the same day they are received. It this is the case and your order is already being processed or has been shipped, you will have to follow the normal returns procedure. If you refuse delivery of the package you will be billed for all RETURNED FREIGHT CHARGES.
WHAT EXACTLY DO YOU MEAN BY "NEW CONDITION"?:
All products that you return to us must be in exactly the same unopened, new condition as you received them. For example, unopened, new condition means items must be returned with the tags still attached and must clearly NOT have been worn or partly-assembled in any way. We would refuse to receive any item that has clearly been opened, for example any box that has had the original plastic shrink wrap packaging or bubble-wrap removed, any item that has clearly been opened, any item of clothing or other article that is returned dirty or has clearly been worn or used in any way.
HOW DO YOU HANDLE BACK-ORDERS?:
Back-orders run about 18% and for the most part are the result of supply constraints by the manufacturer. If an item we sell is back-ordered it will say so on the item page. We do accept orders on some back-ordered items and will ship them to you as soon as they arrive. If the order is partially back ordered we will make a judgment to determine if the order can be shipped in two segments. You must pay for the initial shipping and the back ordered item(s) will be paid by the NSC. It is our policy to NOT wait for the entire order to come into stock before shipping in-stock merchandise.
CAN I RETURN LOADED AMMUNITION?:
No. Under no circumstances can we accept any kind of return on loaded ammo. This is for safety concerns.
DOES THE NSC SHIP INTERNATIONALLY?:
We are UNABLE to ship any International orders at this time (including Puerto Rico, Guam, APO's and FPO's) This includes orders that have any connection to International shipments and includes both shipping and billing addresses. We make no exceptions.